Order Queries
- Why isn't my delivery address recognised when I enter it at checkout?
- How accurate are the colour options on your make-up products?
- Do you offer a gift wrap service?
- Do you have an App?
- Can I amend a gift message?
- Where can I find information on product prices?
- Can I place my order over the phone?
- Does your process include VAT?
- I have had an unexpected error when trying to complete my order, what should I do?
- Where can I find your terms and conditions?
- How do I know if my order was completed successfully?
- Can I reclaim VAT if I live abroad?
- Can I check if a store has a product in stock?
- I am having some issues on the site, how can I place my order?
- How will you confirm my order?
- How do I make changes to my order?
- Can I place an order without signing up to an account?
- Why haven't I received an email to confirm my order?
- Can I cancel my order?
- Can I get a VAT refund for my orders if I live in the Channel Islands?
- Have I been charged for my order more than once?
- Can I reclaim VAT if I live in the Isle of Man?
- How can I amend my delivery address when checking out via PayPal?
- Can I change my order online after I have put it through, to order a different size?
- I am ordering an item as a gift, will it come in discreet packaging?
- What if an item is out of stock?
Latest News
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Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
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Late delivery
Due to high volumes we’re currently experiencing some delays in dispatching orders but we’re working as quickly as we can to get your products to you.
We are really sorry for any inconvenience and are working hard to get your order to you as quickly as possible. Based on our latest forecast, orders are taking approximately 7-10 working days to arrive. As soon the your order is shipped from us, you will receive an email with the tracking details and you will be able to track your delivery via the courier App.
Need something quickly? Try ordering online and collecting from your nearest store.