Order Queries
- How will you confirm my order?
- How do I know if my order was completed successfully?
- Can I place an order without creating an account?
- How do I make changes to my order?
- Can I cancel my order?
- What if an item is out of stock?
- Can I check if a store has a product in stock?
- I have had an unexpected error when trying to complete my order, what should I do?
- Do you have an app?
- Why haven't I received an email to confirm my order?
- Have I been charged for my order more than once?
- Do your prices include VAT?
- Can I get a VAT refund for my orders if I live in the Channel Islands?
- Can I reclaim VAT if I live abroad?
- Can I reclaim VAT if I live in the Isle of Man?
- Why isn't my delivery address recognised when I enter it at checkout?
- How can I amend my delivery address when checking out via PayPal?
- Can I amend a gift message?
- Do you offer a gift wrap service?
Latest News
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What is Love Your Body Club?
Love Your Body Club is back. Better. And just that bit more beautiful. Pick a product. Pocket points. And love your body. You deserve it.
When you become a member of our loyalty programme, you can earn points by shopping instore and online. Every £1 you spend will earn 5 loyalty points. For every 500 points that you earn, your account will automatically be credited with a voucher to the value of £5.
As a member, you'll receive a £5 reward on your birthday*, and you'll also get ‘special’ Love Your Body Club rewards throughout the year. These will be communicated by email, so make sure you have updated your opt-in status on your account. You can expect rewards such as early access to Sale and new products, or points promotions to keep the good times rolling, and so it’s easier to get Love Your Body club vouchers and special discounts.
*Subject to T&Cs