Order Queries
- How will you confirm my order?
- How do I know if my order was completed successfully?
- Can I place an order without creating an account?
- How do I make changes to my order?
- Can I cancel my order?
- What if an item is out of stock?
- Can I check if a store has a product in stock?
- I have had an unexpected error when trying to complete my order, what should I do?
- I am having some issues on the site, how can I place my order?
- Do you have an app?
- Why haven't I received an email to confirm my order?
- Have I been charged for my order more than once?
- Do your prices include VAT?
- Can I get a VAT refund for my orders if I live in the Channel Islands?
- Can I reclaim VAT if I live abroad?
- Can I reclaim VAT if I live in the Isle of Man?
- Why isn't my delivery address recognised when I enter it at checkout?
- How can I amend my delivery address when checking out via PayPal?
- Can I amend a gift message?
- Do you offer a gift wrap service?
Latest News
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What are the changes being made to the Love Your Body Club programme?
We are making some changes to our longstanding and much-loved Love Your Body Club programme. From 22nd January 2025, the Love Your Body Club programme will be unavailable on our website for a short time.
You can still gain points and use your loyalty vouchers when shopping in retail until 30th April.
From 30th April until June 2025, you will not be able to shop as a loyalty customer online or in retail spaces.
All your data will remain safe and we will have any outstanding vouchers ready when the programme is re-launched soon.