Order Queries
- Why isn't my delivery address recognised when I enter it at checkout?
- How accurate are the colour options on your make-up products?
- Do you offer a gift wrap service?
- Do you have an App?
- Can I amend a gift message?
- Where can I find information on product prices?
- Can I place my order over the phone?
- Does your process include VAT?
- I have had an unexpected error when trying to complete my order, what should I do?
- Where can I find your terms and conditions?
- How do I know if my order was completed successfully?
- Can I reclaim VAT if I live abroad?
- Can I check if a store has a product in stock?
- I am having some issues on the site, how can I place my order?
- How will you confirm my order?
- How do I make changes to my order?
- Can I place an order without signing up to an account?
- Why haven't I received an email to confirm my order?
- Can I cancel my order?
- Can I get a VAT refund for my orders if I live in the Channel Islands?
- Have I been charged for my order more than once?
- Can I reclaim VAT if I live in the Isle of Man?
- How can I amend my delivery address when checking out via PayPal?
- Can I change my order online after I have put it through, to order a different size?
- I am ordering an item as a gift, will it come in discreet packaging?
- What if an item is out of stock?