- What to do if I purchased the incorrect shade of foundation or concealer?
- What is your online returns policy?
- I received my order but there are some items missing. What should I do?
- How can I return an item I bought at a The Body Shop At Home™ party?
- I received my order but the items are not what I ordered. What should I do?
- Can I return my online order to store?
- I've opened my product, can I still return it and get a refund?
- Can I return an item bought from one of your stores without a receipt?
- Can I return an item I purchased instore?
- What information do I need to return an item to a The Body Shop® store?
- How long do I have to return an item?
- Do you offer free returns?
- Some or all of my order is damaged, what should I do?
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.