Returns Policy
- What is your online returns policy?
- I received my order but there are some items missing. What should I do?
- I received my order but the items are not what I ordered. What should I do?
- Can I return my online order to store?
- I've opened my product, can I still return it and get a refund?
- Can I return an item bought from one of your stores without a receipt?
- Can I return an item I purchased instore?
- What information do I need to return an item to a The Body Shop® store?
- How long do I have to return an item?
- Do you offer free returns?
- Some or all of my order is damaged, what should I do?