Popular Questions
- I've been referred by a friend by word of mouth and they said I need to mention their name so I can claim my reward. Where do I do this?
- I've been referred by a friend. How do I get my reward?
- I've earned a reward. Can I use it in store?
- How many people can I refer to The Body Shop?
- I referred a friend and they are being shown as 'not eligible', why is that?
- I've referred a friend, when do I get my reward?
- How do I start referring friends?
- How does the refer-a-friend scheme work?
Latest News
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Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
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Late delivery
Due to high volumes we’re currently experiencing some delays in dispatching orders but we’re working as quickly as we can to get your products to you.
We are really sorry for any inconvenience and are working hard to get your order to you as quickly as possible. Based on our latest forecast, orders are taking approximately 7-10 working days to arrive. As soon the your order is shipped from us, you will receive an email with the tracking details and you will be able to track your delivery via the courier App.
Need something quickly? Try ordering online and collecting from your nearest store.