Products and Services
About our Products
- Do your perfumes have an expiration date?
- Are your products vegetarian?
- What products do you sell for men?
Ingredients
- Do your products contain Methylisothiazolinone or Methylchloroisothiazolinone?
- What ingredients do you use?
- What is hemp?
Services
- Can I request a free sample before buying one of your expert facial masks?
- Can I try a sample of your product before I buy?
- What times are your customer services open?
Store Information
Gift Cards
- Does The Body Shop accept 3rd party Gift Cards?
- Am I restricted to using my Gift Card only at the store of purchase?
- I've got a Gift Card or E-Gift Card to spend, how does it work and what can I buy?
Body
Hair
Make-up
Fragrance
Skincare
- Why should I use a toner?
- How do I know which mask will work for my skin type?
- When should I use a toner?
Latest News
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What are the changes being made to the Love Your Body™ Club programme?
We announced some changes to the online version of the website earlier in the year. To summarise, those changes meant that the programme was no longer available on the website. As a result from 22nd January 2025 you can only gain loyalty points, use your Love Your Body Club vouchers and see your points & voucher status in our retail stores.
There are further changes being made as of 30th April 2025, meaning for a short period of time (until June 2025) the loyalty programme will also not be available in retail stores. To summarise this means that any loyalty vouchers or points balance on your account, will be frozen on 30th April, until the programme is relaunched in June.