Products and Services

About our Products

• Do your perfumes have an expiration date?
• Are your products vegetarian?
• What products do you sell for men?

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Ingredients

• Do your products contain Methylisothiazolinone or Methylchloroisothiazolinone?
• What ingredients do you use?
• What is hemp?

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Services

• Can I request a free sample before buying one of your expert facial masks?
• Can I try a sample of your product before I buy?
• What times are your customer services open?

See all 5 articles

Store Information

• I received an eReceipt that isn't mine, what should I do?

Gift Cards

• Does The Body Shop accept 3rd party Gift Cards?
• Am I restricted to using my Gift Card only at the store of purchase?
• I've got a Gift Card or E-Gift Card to spend, how does it work and what can I buy?

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Body

• What are the benefits of the Hemp range?
• How does the British Rose body range smell?
• Do you sell edible soap?

Hair

• Do you sell shampoo and conditioner?

Make-up

• What is contouring?

Fragrance

• What is the difference between a body mist, eau de toilette and eau de parfum?
• What's the difference between cologne, eau de parfum and perfume?
• Are your musks cruelty free?

Skincare

• Why should I use a toner?
• How do I know which mask will work for my skin type?
• When should I use a toner?

See all 25 articles