Ordering
Order Queries
- Why isn't my delivery address recognised when I enter it at checkout?
- How accurate are the colour options on your make-up products?
- Do you offer a gift wrap service?
Payment Queries
See all 7 articlesPromotional Queries
- I was overcharged, the voucher doesn't seem to be applied. Should I cancel my order?
- Can I use two promotional codes together?
- Why is my promotional code not working?
Gift Cards
Collect in Store
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?
- Why can I not pay for my Collect in Store order using Pay Pal Express?
Corporate Gifting
- What are the shipping/delivery options for Corporate Gifts?
- What are the delivery costs for Corporate Gifts?
- Can I combine a Corporate Gifting/Order discount with an existing promotion or LYBC benefit?
Latest News
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Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.