Ordering
Subscription Service
- What are the benefits of setting up a subscription?
- How do I set up a subscription and what happens after?
- How can I amend my subscription order or skip a delivery?
Order Queries
- Why isn't my delivery address recognised when I enter it at checkout?
- How accurate are the colour options on your make-up products?
- Do you offer a gift wrap service?
Payment Queries
See all 8 articlesPromotional Queries
- I was overcharged, the voucher doesn't seem to be applied. Should I cancel my order?
- Can I use two promotional codes together?
- Why is my promotional code not working?
Collect in Store
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?
- Why can I not pay for my Collect in Store order using Pay Pal Express?
Corporate Gifting
- What are the shipping/delivery options for Corporate Gifts?
- What are the delivery costs for Corporate Gifts?
- Can I combine a Corporate Gifting/Order discount with an existing promotion or LYBC benefit?