I've earned a reward. Can I use it in store? Customer Services 31 August 2021 11:40 Updated No, you can only use this refer-a-friend reward online at www.thebodyshop.com. Related articles How do I redeem my £5 birthday Love Your Body™ Club Reward? I've been referred by a friend. How do I get my reward? I've been referred by a friend by word of mouth and they said I need to mention their name so I can claim my reward. Where do I do this? I referred a friend and they are being shown as 'not eligible', why is that? How many people can I refer to The Body Shop?