There are a few possible reasons, these include:
The store is not participating in Collect in Store at the present time.
Collect in store is not available in our Jersey and Guernsey stores. We're currently offering a reduced click and collect service. To see the list of stores participating head to our store finder.
Our Outlet Stores and some station stores are unable to offer this service.
A participating store unable to accept additional Collect in Store orders at this time, please try another store or select another delivery option.
Some or all of the goods you require for the order are not available at the selected store and it therefore cannot accept the order. Please try another store or select one of our alternative delivery or collection options, click here for details.