Sometimes we offer a promotion in the form of a free or a discounted item conditional upon the purchase of one or more other products.
For example, "3 for 2", or "buy 2 get one half price" or "your free gift when you spend £25".
If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use. For example, some products are excluded from promotions where you may have to spend a certain amount to qualify for a discount or free gift with purchase.
For example, if particular products are excluded from a promotion (which will be identified in the terms and conditions) they would not be counted towards a required spend. e.g. spend £20 and receive a free gift.
Also please note that shipping costs are not included in any spend requirement for a promotion.