Can I get a VAT refund for my orders if I live in the Channel Islands? Customer Services 31 August 2021 11:38 Updated Where we can establish proof of delivery, we can arrange VAT refunds. Please contact us so we can arrange this for you. Related articles Where is my order? I can't find the answer I need, how can I contact you? I need to make a complaint, how do I go about this? Have I been charged for my order more than once? What if an item is out of stock?