What happens if my Gift Card or E-Gift Card is lost or stolen? Customer Services 31 August 2021 11:42 Updated Please treat Gift Cards and E-Gift Cards like cash. The Body Shop cannot replace or reimburse the balance if the Gift Card or E-Gift Card is lost or stolen. Related articles I lost my Love Your Body™ Club card, how do I get a new one? Can I return an item purchased using a Gift Card or an E-Gift Card? Does The Body Shop accept 3rd party Gift Cards? Can I get my order delivered to a store?