Online purchase
If you are returning an item you purchased online to a The Body Shop® International Limited owned store, you will need to provide your confirmation email and delivery note for a full refund.
This is the procedure for The Body Shop® International Limited owned stores only. For franchise stores, please visit your local store to find our their policy.
Instore purchase
If you are returning an item you purchased instore to aThe Body Shop® International Limited owned store, you will need to provide your receipt for a full refund.
This is the procedure for The Body Shop® International Limited owned stores only. For franchise stores, please visit your local store to find our their policy.
You can still get a refund instore regardless of what payment type you used (PayPal, Visa, etc).