If you fail to collect your order within 7 days the purchase amount will automatically be refunded to you. You will receive an email confirming that your order is no longer reserved or waiting for you and that it has been refunded.
The Body Shop will process all Collect in Store refunds within 24 hours of the expiry of the 7 day collection period. Please note different banks take different amount of times to recognise and process refunds. Normally refunds are completed within 10 working days.