Can someone else collect my parcel for me if I am unable to collect it? Customer Services 31 August 2021 11:39 If you are unable to collect your order you can elect for someone to collect it for you - please ensure they have the correct documentation. Please click here to find out more. Related articles If I nominate someone else to collect my parcel when I make my purchase online what documentation do they need to bring with them? How long will you hold my Collect in Store order for me? If I use Collect in store what time can I collect my order from? What are your delivery charges? What will happen if I cannot collect my order within the 7 days and how long will a refund take to process?