If you or your customer have purchased a foundation or concealer from The Body Shop At Home and have found it does not match your shade, you are able to reach out for a replacement. You can contact Consultant Support to arrange this for you, to raise a query, you can leave a message using our Contact Us form.
Alternatively, you can use Live Chat, which can be activated by selecting the chat icon in the bottom right hand corner of your device screen. Please note, if you are using our contact form, our Consultant Support team aim to answer all of your queries within 48 hours during business days, however this may be slightly longer during busier periods.
If you'd rather pick up the phone and talk to someone you can do so by calling 0800 9178709.
Consultant Support operating hours:
Consultant Support is now available:
- 9am - 7pm Monday to Friday
- 9am - 5pm on Saturday
- Closed Sunday